Office Administrator and Events Assistant

Administration

• Administer training course, meeting room and event bookings, by phone/email/in person.
• Ensure accurate records are maintained.
• Provide administrative support to colleagues as required.
• Work with colleagues and senior staff to ensure the effectiveness and efficiency of the administrative function.
• Support with sales and marketing activity liaising with clients to increase course/room bookings.
• To attend and contribute to meetings and training sessions as required, sharing ideas for further development and improvement.
• To maintain up to date electronic filing and Customer management systems.
• To carry out other appropriate duties as required by management.

Customer Service & Hospitality

• Respond to telephone enquiries and associated receptionist duties in a timely and effective manner.
• Provide a first point of contact welcoming customers and visitors to the venue.
• Liaise with event and meeting room organisers/coordinators to ensure that they have everything they need to ensure a positive and enjoyable visit.
• Liaise with the office manager to ensure appropriate stock levels for refreshments.
• Organise catering requirements for training courses, events and meetings as appropriate.
• Liaise with event hosts and trainers to ensure that timings for refreshments are agreed and refreshments served in line with agreed timings.
• Ensure the timely and efficient clearing of rooms to minimise disruption.
• Assist with the set up and clear down of meeting/function rooms.
• To carry out other appropriate duties as required by management.

Essential:

• Administration
• Customer Service/Reception
• Record input and maintenance

Desirable:

• 2-3 years in similar office environment
• Experience of accounting software packages i.e. Xero

Essential:

• MS Office 365 including Outlook
• Numerate and literate
• Attention to detail and accuracy
• General knowledge of communication and information technology (Computer literate)
• Ability to follow procedures and guidelines
• Ability to use initiative
• Ability to work as part of a team
• Ability to handle pressure and to work to deadlines
• Ability to work to performance targets

Desirable:

• CRM Systems

Essential:

GCSE English and Maths, or equivalent

Desirable:

Business administration apprenticeship or qualification (NVQ II/III)

• Self -motivated and reliable
• Takes ownership of work-related problems
• Methodical and organised
• Supports colleagues
• Flexible and resilient to changing work patterns and conditions

Job Title: Office Administrator & Events Assistant

Responsible to: Office Manager

Employment Type: Temporary (Maternity Cover) with view to becoming permanent depending on business needs

Purpose of Job: To provide customer service, hospitality and administrative support

Salary: Up to £24k per annum